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This policy applies to internet web sites that belong to Deep Sea Divers Den. When we talk about "Deep Sea Divers Den" or "DSDD" or "we" in this policy, we are talking about Deep Sea Divers Den, the trading name registered to our holding company, Ecrolight Pty Ltd, registered as a limited company in Australia under Australian law.
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DSDD Privacy Policy

DSDD is strongly committed to protecting your privacy while interacting with our content, products and services.

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The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site or enrol in a service with us, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Deep Sea Divers Den and not to other companies' or organisations' web sites to which DSDD is linked.

Collection of information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

DSDD collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that one thousand people visited this Privacy Policy today, but we do not know their names, where they live or their date of birth - they are 'anonymous' to us. Many of the individuals who access our services are anonymous to us.

The second type of information that DSDD collects is personal information. DSDD will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, DSDD can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services that may interest you. You can choose not to receive such information when you are undertaking product or service registration on our web site We may also ask about your interests, but it is your choice whether to respond. How much of your personal information that you choose to disclose to DSDD is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or make an entry in our guestbook.

Use of anonymous information

Deep Sea Divers Den automatically gathers anonymous information to monitor the use of our web site, like the numbers and frequency of visitors to this site and its areas. We only use such data in the aggregate. This collective data helps us determine how many people use parts of the site, so we can improve the site and its contents to assure that it is as appealing as we can make it for as many users as possible. DSDD may publish or provide this aggregate data to other people.

Use of personal information

DSDD will only use the personal information you have chosen to provide us for the purpose for which you provided it. DSDD will not use it for any other purpose without your consent.

Children

We will not knowingly collect personally identifiable information on users under the age of 14 without parental consent. Parents have the ability to control what personal information about their child may be disclosed to third parties, and we believe that this is just the way things should be.

Cookies

Some parts of the DSDD web site use a technology called 'cookies'. A cookie is simply an identifying code that is sent to your browser (e.g., Internet Explorer 4.0) from a web server and stored on your computer's hard drive in a specially named file. Only the Web server that sends the cookie can retrieve the cookie.  Cookies do not damage your computer. The cookie information is not linked to any other information and is not accessible by any other party.  The cookie does not allow us to see where else you have surfed on the net. If you have concerns about how cookies work, see http://www.microsoft.com/info/cookies.htm

You can decide if you want to accept cookies by changing the settings on your computer. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you do not accept cookies, then some of our features will not work as we intended them to work.

Sites where you are prompted to login or that can be customised typically require that you accept cookies. The cookies used by DSDD do not collect personal information and we do not combine information collected through cookies with other personal information to tell us who you are, your screen name or e-mail address.

We use cookies to measure certain traffic patterns, including which areas of the DSDD network of web sites you have visited, and your visiting patterns in the aggregate. We use this research to understand our users' habits and to determine what appeals to users, so that we can improve our site visits and make each visit as efficient and appealing as possible. Currently DSDD does not use cookies to enable users to personalise content, banners and promotions they see on our sites. If and when DSDD does decide to offer this service, you will be given the opportunity to accept or decline. If subsequently you decide to opt out of this service, you will again always have the opportunity to decline the service.

Disclosure

There will be occasions where it will be necessary for DSDD to disclose your personal information to third parties. DSDD may be required by law to disclose the information, or DSDD may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from us or make a reservation for a particular service, DSDD will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Deep Sea Divers Den unless you have authorised us to do so. For example, when you contribute to an online forum or our guest book, you may want to publish your name and email address.

No sale of personal information

Under no circumstances will Deep Sea Divers Den sell or receive payment for licensing or disclosing your personal information.

Interacting with DSDD online

There are several interactive features on the Deep Sea Divers Den web site that you can contribute to. These include: Guest books, Feedback forms, Reviews, Mailing Lists and Email.

When interacting with the Deep Sea Divers Den web site, we suggest that you use your discretion and exercise caution when providing your personal information.

Note that whenever you post personal information in publicly accessible places, such as chat rooms or message boards, this information becomes available to anyone with access to the internet. This information can be collected and used by others.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

Access and correction: personal data

If Deep Sea Divers Den holds your personal information DSDD will where possible provide you with access to the information. Should giving access to personal information involve revealing evaluative information generated within DSDD in connection with a commercially sensitive decision making process, DSDD reserves the right to give the individual an explanation for the decision made rather than direct access to the relevant information.

If an individual advises Deep Sea Divers Den that personal information held on them is inaccurate, incomplete or not up to date, DSDD will take reasonable steps to update the information accordingly.

DSDD reserves the right to levy a reasonable charge to meet the costs of providing access to personal information, although there will be no charge for the act of making the request for access.

Security

DSDD will take reasonable steps to protect all personal information in its possession, to ensure integrity of the information and that it is only accessed by those people whom DSDD authorises to do so. For example, we impose strict rules on our employees who have access to the databases that store user information or to the servers that host our services or to the physical storage areas where our hard copy records are kept. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences.

 

By law, DSDD must retain some client details for a minimum of 7 years. However, DSDD does not retain clients' personal information longer than is necessary for the purposes of compliance with the law and routine administration. Personal information that is no longer needed by DSDD nor required to be held by law will be destroyed by secure means, or modified so that the data cannot be traced back to the person concerned.

Liability Disclaimer

DEEP SEA DIVERS DEN WILL USE ALL REASONABLE ENDEAVOURS TO PROTECT AND KEEP CONFIDENTIAL AND PERSONALLY IDENTIFIABLE INFORMATION IN ITS POSSESSION IN RELATION TO ITS CLIENTS AND STAFF. IF ANY CONFIDENTIAL OR PERSONALLY IDENTIFIABLE INFORMATION IS ACCESSED BY A THIRD PARTY, WHETHER BY NEGLIGENCE OR OTHERWISE OF DEEP SEA DIVERS DEN, ITS AGENTS, CONTRACTORS, RELATED BODIES CORPORATE, AFFILIATES OR ASSOCIATED PARTIES, TO THE EXTENT PERMITTED BY LAW, DEEP SEA DIVERS DEN IS NOT LIABLE TO YOU OR TO ANY PERSON CLAIMING THROUGH YOU IN ANY WAY FOR ANY LOSS, DAMAGE, COSTS, LIABILITY OR OTHER FORM OF CONTRIBUTION.

Changes to DSDD privacy policy

DSDD is constantly improving and enhancing its services to clients, and may update this privacy policy from time to time. We reserve the right to change this policy at any time. If we decide to change the DSDD Privacy Policy, we will post those changes here.

If you have any complaints relating to online privacy issues on our web sites, please notify DSDD at info@diversden.com.au. While DSDD accepts no liability for any material or links posted to the service, we will investigate all complaints.

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Deep Sea Divers Den, 319 Draper Street, Cairns, QLD. 4870, Australia. ABN No. 58775391027
Phone: +61-7-4046 7333   Fax: +61-7-4031 1210
   Email: info@diversden.com.au
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